Frequently Asked Questions

3DS Mobile Direct is a professional doorstep mobile repair service covering Brighton and Hove. Instead of travelling to a repair shop, our technician comes directly to your home or workplace to repair your device.

We provide doorstep mobile repair services across Brighton and Hove. Contact us with your location to check availability and arrange a convenient appointment.

We repair a wide range of Apple iPhone, Samsung and Google Pixel devices.

Our services include screen replacements, battery replacements, charging port repairs, rear housing repairs, camera and rear camera lens repairs, as well as diagnostics.

Yes. We offer a Lifetime Warranty on screen repairs and a 12-Month Warranty on battery replacements, giving you extra peace of mind after your repair.

The warranty remains valid provided the device has no physical or water/liquid damage following the repair. Terms and conditions apply. Warranty does not cover accidental damage, physical damage or water/liquid damage.

Simply contact us on WhatsApp and tell us about the issue with your device. We provide a free initial diagnosis and, if a repair is suitable, arrange a convenient appointment. Our technician then comes directly to your home or workplace with the required parts.

Many screen and battery repairs can be completed in approximately 25–30 minutes. More complex repairs, such as rear housing replacements, may take around an hour. Repair times can vary depending on the device and the nature of the fault.

For many doorstep repairs, no. The repair can be carried out during your appointment, allowing you to keep your device nearby rather than leaving it at a repair shop for days.

Yes. You can contact 3DS Mobile Direct via WhatsApp 24 hours a day, 7 days a week, for a free initial diagnosis. Messages received outside normal service hours may be answered as soon as a technician is available.

If we are unable to complete the agreed repair successfully, you will not be charged for the repair service, subject to our terms and conditions.

Yes. A £5 booking deposit is required to secure your repair appointment. This is deducted from your final repair bill, so it is not an additional charge.

The deposit is refundable if the device cannot be repaired or if you cancel at least 24 hours before your appointment. The deposit may be non-refundable for late cancellations or if the technician has already arrived for the booked appointment. Terms and conditions apply.

Yes. We offer B2B services for businesses with multiple devices requiring repair. We can arrange bulk repair solutions and provide a tailored quotation based on the number of devices and repairs required.

Yes. Businesses can open an account with us for bulk device sales and repair services. Contact us for a personalised B2B quotation.

Yes. In addition to repairs, we offer a service for customers looking to sell unwanted devices. Contact us with your device details for more information.

Send us a message on WhatsApp with your device model, the issue you are experiencing and your location. We will provide an initial diagnosis and help arrange a convenient doorstep appointment in Brighton and Hove.

We combine professional repair expertise with the convenience of a service that comes directly to you. Our goal is to make mobile repairs simple, transparent and hassle-free—without the journey, parking or queues associated with visiting a traditional repair shop.