Our warranty
- Lifetime warranty on screen repairs
- 12-month warranty on battery replacements
The warranty remains valid provided the device has no physical or water or liquid damage following the repair. It does not cover accidental damage, physical damage or water or liquid damage. Terms and conditions apply, and you can read them in full on our terms and conditions page.
Our parts
We source high-grade premium parts for every repair, so your device is fixed to last. If a repair is not possible, you do not pay: it is no fix, no fee.
Our technicians
Our team’s experience includes years of experience repairing a wide range of phones and tablets, work as an Apple Independent Repair Provider technician, and Google and Samsung Authorised Level 2 Engineer training, carrying out manufacturer-approved diagnostics and repairs.
Between us, we have worked our way up from technician to Advanced Technician and Head Technician, overseeing repair operations and supporting other engineers. Read more about us.
How we work
- Message us on WhatsApp or book online and tell us about the problem.
- We give you a free initial diagnosis and a clear price before any work starts.
- For doorstep repairs, a technician comes to your home or workplace in Brighton and Sussex. For mail-in, you post it with our free labels.
- Your repair is completed and covered by our warranty.
Your data
Please back up your device before any repair. Data loss can occasionally happen during complex electronic repairs, and backing up protects your photos and messages.
Company details
- Business: 3DS Mobile Direct, based in Brighton, England and registered in England and Wales
- Coverage: doorstep repair and collection across Brighton and Sussex, plus UK-wide mail-in
- Opening hours: open 24 hours, 7 days a week
- WhatsApp: +44 7915 008412
- Email: Support@3dsmobiledirect.com
Frequently asked questions
Is there a warranty on my repair?
Yes. We offer a lifetime warranty on screen repairs and a 12-month warranty on battery replacements.
What does the warranty not cover?
It does not cover accidental damage, physical damage or water or liquid damage that happens after the repair.
Who will repair my device?
A professional technician from our team, with experience that includes Apple Independent Repair Provider work and Google and Samsung Authorised Level 2 Engineer training.